Service Management

Service management is a crucial part of supply chain management, present in both service and product organizations. Its main goal is to optimize service delivery to customers. Key duties include service offerings, parts management, returns, repairs, customer and asset management, and task scheduling. Service management is integral to both product and service firms, focusing on enhancing service delivery within the value chain.

What are some areas of focus within service management?

How does service management contribute to the value chain?