Zurich Insurance Group on Using Technology to Innovate for the Future

The video discusses the impact of technology on the insurance industry, highlighting two main areas: improving customer service through digitalization and changing customer behaviors and expectations. It explores how insurance is becoming more embedded in digital customer journeys, more service-led, and more contextual. The discussion also covers the importance of using data to benefit consumers and build trust, as well as the evolving expectations of customers in the digital age.

How can insurers use data to proactively help customers avoid risks?

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How does Zurich ensure that they maintain trust with their customers regarding data usage?

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What changes in customer expectations have been observed over the last 20 to 30 years?

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