Using Metrics to Drive Results

The video discusses the importance of a results-focused culture and the need for robust measurement to achieve desired outcomes. It introduces the OKR (Objectives and Key Results) process as a method to set and measure objectives at various organizational levels. The video also highlights potential downsides of using metrics, such as fostering short-term thinking and unethical behavior, and emphasizes the importance of regular review and intervention. Finally, it outlines steps to ensure a results-focused culture, including leadership and cultural change.

What is the significance of measuring results in an organization?

What is the OKR process and how should it be implemented?

How can a college effectively measure student satisfaction?

What are the potential downsides of using metrics to drive performance?

What steps can be taken to ensure a results focused culture?