CLEAN : Mandela lying in state: peoples frustrati

The transcript describes an individual's experience at an event where they waited in line for over nine hours, only to be disappointed when the event was closed due to a glitch. Despite the frustration, they acknowledge that it was nobody's fault and express uncertainty about returning. They suggest that more days for the event could have provided enough time for everyone.

What emotions did the individuals express about their waiting experience?

What time did the individuals start queuing?