CLEAN : FILE: Britain's postal service

The transcript covers normal procedures and touches on incomplete thoughts, hinting at their implications.

What do you think is normally done in a conversation?

• Share ideas

• Ask questions

• Listen actively

• All of the above

Reflect on a time when you felt the conversation was going well. What contributed to that?

Can you describe a moment when you felt you hadn't contributed to a conversation?

What does it mean when someone says 'Haven't' in a conversation?

• They agree

• They disagree

• They are unsure

• They are confirming

What are some common responses when someone says 'Yeah' in a conversation?

• Agreement

• Disagreement

• Confusion

• Indifference