Energy Customers Missing Out on Compensation

The transcript discusses a billing error where Aon mistakenly took £600, leading to bailiff letters and compensation. The issue required numerous calls and emails to resolve, involving Scottish Power, EON, and the Energy Ombudsman. In 2011, over 4 million complaints were made to the UK's largest energy suppliers, with 90% unresolved. Ofgem seeks more authority to publish complaints data, highlighting a lack of transparency in the industry.

What compensation did the individual receive from Aon?

What organization did the individual eventually contact to resolve their issue?

How many customers made complaints to the UK's six biggest energy suppliers in 2011?

What was the main issue faced by the individual regarding their energy supplier?

What percentage of unresolved complaints were not taken to the Energy Ombudsman?