Get a reputation for delivering what you promise

The speaker reflects on a pivotal moment in their career when a line manager advised them to always deliver on promises. This advice has significantly influenced their professional approach, emphasizing the importance of fulfilling commitments to maintain a good reputation. The speaker shares personal strategies, such as listing deliverables at the start of a new job and being cautious in making promises, to ensure they consistently meet expectations.

What was the most important feedback the speaker received from their line manager?

How does the speaker view the importance of delivering on promises in a managerial role?

What practice does the speaker follow when starting a new job?

In what way does the speaker ensure accountability in their conversations?

What does the speaker believe is a crucial part of being a good manager?