CLEAN : Swedish volunteers say Hungary refugee crisis heartbreaking

Catherine and her companion reached out to their community for support, receiving an overwhelming response. They are deeply moved by the love and support shown by the people around them. Despite being ordinary women with regular lives, they felt compelled to act upon witnessing the challenges faced by others. Although their efforts may seem small, they are significant to those they help. The emotional journey has exceeded their expectations, highlighting the power of community and compassion.

In what ways did the speaker feel their efforts were insufficient?

What does the speaker mean by 'this is beyond my expectations'?