Citi Keeps Human Touch Alive Amid Digital Revolution

The video discusses the impact of the digital revolution on the banking industry, highlighting how technology has already transformed consumer interactions. It explores the concept of disruption in the financial sector, noting historical innovations like the ATM and the rise of mobile banking. The video addresses privacy and security concerns, detailing measures like two-factor authentication and encryption. Finally, it looks at the future of retail banking, focusing on new value sources such as wealth advisory and credit card rewards.

In what ways has technology disrupted the retail banking business?

What future opportunities do you see for banks like City in the retail space?