CLEAN : Gun attack on Kenyan shopping center kills

The transcript describes a chaotic situation where people are running and a police officer is inactive. The narrator takes initiative to help, encountering a man at the entrance who shoots at them but misses. They then gather everyone to a safe location on the rooftop and lock the doors, emphasizing the need for immediate assistance.

What did the speaker do to ensure the safety of the people they helped?

What was the speaker's emotional state during the incident?