Star Alliance CEO Says We've Been Listening to Customers

The video discusses recent changes to the round-the-world product, focusing on customer feedback and flexibility. It highlights the alliance's strategy and growth over 20 years, emphasizing digital technology and customer experience. The video addresses industry challenges, governance, and the importance of creating synergies at airports to enhance customer experience.

How does the governance structure of Star Alliance address changes in ownership of its members?

In what ways does the Star Alliance aim to enhance the customer experience?

What are the expected benefits of the memorandum of understanding with China Air China?