2021 Will Be Recovery Year: Marriott International’s Smith

The video discusses the recovery of the hotel industry post-pandemic, focusing on improvements in China and Japan. It highlights the impact of work-from-home trends on the industry and predicts a recovery in 2021, driven by leisure and corporate travel. Staffing strategies during the pandemic are explored, along with industry trends like hotel conversions and cleanliness as a new amenity. The morale of teams is also addressed, with optimism about the future due to vaccine developments.

What trends are emerging in hotel conversions and branding?

What role does cleanliness play in the current hotel industry?

How has the morale of hotel staff been affected during the pandemic?