Uber Needs to Be More Sensitive: Peter Himler

The transcript discusses Uber's PR challenges, particularly around surge pricing during crises like Hurricane Sandy. It highlights the impact of these decisions on Uber's reputation and the need for better crisis management. The conversation also touches on the balance between algorithmic and human decision-making, the influence of investors, and the cultural issues within the company. The importance of addressing these challenges to maintain Uber's reputation and operational success is emphasized.

What does the speaker suggest about the need for human interaction in Uber's response to crises?

What lessons does the speaker believe Uber should learn from past crises?

How does the speaker view the relationship between Uber's pricing strategy and its investors?