CLEAN: S.Africa beaming at Dlamini-Zuma's African Union victory

The video explores the concept of silence in communication, emphasizing the significance of non-verbal cues and the impact of not speaking in certain situations.

In what situations might someone choose to remain silent?

• During a heated debate

• In a formal meeting

• When they feel unqualified

• When they are tired

What strategies can be used to encourage someone to speak up?

• Asking open-ended questions

• Creating a comfortable environment

• Using body language

• Ignoring them