Police Apology over the John Charles De Menezes Verdict

The transcript involves a formal acknowledgment of responsibility for a tragic event by the Metropolitan Police Service. It expresses deep regret over the loss of life and the circumstances surrounding it. The speaker discusses the challenges faced by officers and admits to making a terrible mistake, concluding with a sincere apology.

What challenges did the officers face on that day?

What is the emotional tone of the speaker when addressing the situation?