McDonald's stops testing AI ordering as tech expands at other restaurants

McDonald's tested a new technology in over 100 locations, achieving 85% accuracy. However, staff assistance was needed for one in five orders, leading to viral failures on TikTok. The company collaborated with IBM in 2021 to develop this technology and plans to revisit it in the future.

What percentage of accuracy did the technology achieve according to McDonald's?

What was the main issue customers faced with the new system?

How did customers express their frustrations with the system?

In what year did McDonald's collaborate with IBM to develop the technology?

What did McDonald's say they would do with the software after the test period?