911 System down across Massachusetts...

The 911 system in Massachusetts is down, making it impossible to reach emergency services. The state's public safety office is aware and investigating. Meanwhile, Boston's police commissioner advises contacting local police for help, and Boston Fire suggests using fireboxes or calling directly. The situation is being monitored as it develops.

What is the current status of the 911 system in Massachusetts?

What is the public safety office in Massachusetts doing in response to the disruption?

What actions are being recommended to the public while the 911 system is down?

How is Boston Fire advising people to seek help during the disruption?

What is the nature of the situation described in the text?