Whatever the circumstances, do the right thing

A newly promoted manager in the prison service faces challenges with a staff member's unprofessional behavior. The manager must navigate ethical dilemmas and a disciplinary process, balancing trust and duty of care. Despite the stress and impact on lives, the manager emphasizes the importance of making the right decisions as a leader.

In what ways did the speaker believe the situation impacted other people's lives?

What does the speaker believe is important to do as a leader, even in difficult situations?