How the Accor CEO Took Over a 'Sleeping Giant'

The speaker began their journey in August 2013 with a plan but realized the need to understand the company from within. They spent three months meeting 20,000 people across 40 countries to gain insights. Employees expressed uncertainty about the company's direction and a lack of communication. This feedback led the speaker to revise 40% of their initial plan before presenting it to the board.

What was the initial plan of the speaker when they joined the company?

What was the speaker's background before joining the company, and how did it affect their integration?

How did the speaker gather information about the company during their first three months?

What feedback did the speaker receive from employees regarding the company's direction?

What significant change did the speaker make to their plan after meeting employees?