Types of communication

What is a conflict?

• When 2 or more people with similar opinions agree and create positive solutions.

• When 2 or more people with different opinions don't agree and create a problem between them.

• When 2 or more people with similar opinions don't agree and create a solution between them.

We know that conflicts are part of our daily lives, but the key for us it to...

• learn from them and resolve them

• ignore them and continue with your life

• not learning from them and never resolving them

What are the 4 ways to deal with a conflict?

• 1. 1.Regressive

  2. 2. Continuous

  3. 3. Passive

  4. 4. Aggressive

• 1. 1.Positive

  2. 2. Continuous

  3. 3. Passive

  4. 4. Aggressive

• 1. 1.Aggressive

  2. 2.Passive

  3. 3. Passive Aggressive

  4. 4. Assertive

Aggressive communication happens when we communicate in a __________ way.

• respectful

• disrespectful

• peaceful

Passive Communication happens when we...

• Don't express our opinion

• Look at people in the eyes

• Use aggressive language to discuss

• Keep quiet because we are afraid of other people's opinion.

Passive Aggressive Communication happens when we

• are direct with what we want to say

• are not direct and clear with what we want to say.

Assertive communication happens when we_____

• Don't express our ideas and disrespect others

• Express our ideas and respect other people's opinion.

• Are selfish and look for a discussion.

• Are respectful and looking for solutions to a problem