Conflict Management Cultures and Norms

The video tutorial explores conflict cultures, which are shared norms for managing conflict within organizations. It categorizes these cultures based on active versus passive and agreeable versus disagreeable conflict management norms. The four types of conflict cultures identified are dominating, collaborative, avoidance, and passive-aggressive. Dominating cultures are active and disagreeable, while collaborative cultures are active and agreeable. Avoidant cultures are passive and agreeable, and passive-aggressive cultures are passive and disagreeable. Each type has distinct characteristics and approaches to conflict resolution.

What is the primary focus of conflict cultures?

• To establish shared norms for managing conflict

• To create a competitive work environment

• To eliminate all forms of conflict

• To promote individualism over teamwork

How do active conflict management norms typically handle conflict?

• By escalating it

• By addressing it openly

• By avoiding the issue

• By ignoring it

What characterizes agreeable conflict management norms?

• They ignore conflicts

• They resolve conflicts cooperatively

• They avoid conflict altogether

• They resolve conflicts competitively

Which type of conflict culture is both active and disagreeable?

• Avoidant

• Dominating

• Collaborative

• Passive-aggressive

In a collaborative conflict culture, how are conflicts typically resolved?

• Through passive resistance

• Through open confrontation

• By avoiding the issue

• By finding the best solution for all parties

What is a key characteristic of avoidant conflict cultures?

• They use passive resistance

• They encourage open confrontations

• They strive to maintain harmony

• They resolve conflicts competitively

How do passive-aggressive conflict cultures typically handle conflict?

• By avoiding it altogether

• By resolving it cooperatively

• By using passive resistance

• By addressing it openly

Which behavior is typical in a passive-aggressive conflict culture?

• Open discussion of issues

• Engaging in heated arguments

• Giving the silent treatment

• Finding cooperative solutions

What is the main goal of avoidant conflict cultures?

• To encourage open confrontations

• To maintain order and control

• To use passive resistance

• To promote competitive behavior

Which type of conflict culture is characterized by passive and disagreeable norms?

• Collaborative

• Dominating

• Avoidant

• Passive-aggressive