Compliance and Conformity Concepts

The video explores the concept of compliance, distinguishing it from conformity by focusing on direct requests and social pressure. It discusses various strategies to gain compliance, such as politeness, authority, and reasoning. The video also delves into mindlessness, showing how people often comply without fully processing requests. The norm of reciprocity is highlighted as a key factor in compliance, where people feel obligated to reciprocate favors. The video uses examples and research studies to illustrate these concepts.

What is the primary difference between conformity and compliance?

• Conformity is about changing beliefs, while compliance is about changing behaviors.

• Conformity involves direct requests, while compliance does not.

• Compliance involves direct requests, while conformity focuses on group norms.

• Compliance is about changing beliefs, while conformity is about changing behaviors.

Which strategy is commonly used to gain compliance from someone you don't know well?

• Using emotional appeals

• Being polite

• Using authority

• Offering a favor

How does the relationship with the target person affect compliance strategies?

• It determines whether you use politeness or authority.

• It only affects the likelihood of compliance, not the strategy.

• It doesn't affect the strategies used.

• It influences the type of strategy, such as seduction or reasoning.

What did the classic study on mindlessness and compliance reveal?

• People comply more when they are given a genuine reason.

• The phrasing of a request can be more important than the reason given.

• People never comply without a genuine reason.

• Mindlessness does not affect compliance.

Why might an atypical request increase compliance?

• It appeals to the person's emotions.

• It provides a clearer reason for the request.

• It disrupts the automatic refusal response.

• It makes the request seem more urgent.

In what way can mindlessness make us more likely to reject requests?

• By making us feel guilty.

• By increasing our awareness of the request.

• By hardening our automatic responses.

• By making us overthink the request.

What is a common reaction when someone asks for a typical amount of money, like a quarter?

• People are more likely to comply.

• People are less likely to comply.

• People ask for more information.

• People feel confused.

What is the main idea behind the norm of reciprocity?

• People comply to gain social approval.

• People comply to avoid conflict.

• People comply to maintain authority.

• People feel obligated to return favors.

How does the norm of reciprocity differ for small and large favors?

• Large favors create short-lived obligations.

• Small favors create long-lasting obligations.

• Large favors create no obligations.

• Small favors create short-lived obligations.

Why might someone feel obligated to buy a product after receiving a free sample?

• They feel a sense of obligation due to the norm of reciprocity.

• They want to avoid feeling guilty.

• They are influenced by peer pressure.

• They feel the product is of high quality.