Keisha's Quality Assurance Practices

Keisha Phillips, a senior research director at Pearson, shares her journey from working at a gas station to pursuing industrial organizational psychology. Motivated by unequal treatment at her job, she aimed to improve workplace equity. At Pearson, she develops unbiased assessments and ensures quality in her work. Keisha emphasizes the importance of quality assurance and her contributions to the field.

What does Keisha Phillips believe is important in any task?

• To delegate it to others

• To do it with minimal effort

• To do it to the best of one's ability

• To complete it quickly

What job did Keisha Phillips have during her undergraduate studies?

• A library assistant

• A teaching assistant

• A gas station attendant

• A research assistant

What field did Keisha decide to pursue after her undergraduate experience?

• Cognitive Psychology

• Industrial Organizational Psychology

• Clinical Psychology

• Educational Psychology

What is one of Keisha's responsibilities at Pearson?

• Creating unbiased assessments

• Designing educational software

• Developing marketing strategies

• Managing financial accounts

What does Keisha ensure about the assessments she develops?

• They are not biased

• They are easy to understand

• They are cost-effective

• They are entertaining

How does Keisha describe her approach to quality assurance?

• She double and triple checks her work

• She uses automated tools exclusively

• She checks her work only once

• She relies on others to check her work

What is Keisha's main goal in her quality assurance process?

• To match competitors' quality

• To meet the minimum quality standards

• To exceed the expected quality standards

• To reduce production time

What are some of Keisha's contributions to her field?

• Developing assessments and conducting research

• Organizing community events

• Managing a team of developers

• Writing educational textbooks

Why does Keisha give presentations in her field?

• To promote her personal brand

• To recruit new employees

• To stay up to date on field developments

• To entertain her colleagues

What is Keisha's ultimate aim in her professional contributions?

• To increase company profits

• To reduce workload

• To ensure quality in her field

• To gain personal recognition