Transaction Process and Membership Management

Transaction Process and Membership Management

Assessment

Interactive Video

Business

9th - 10th Grade

Hard

Created by

Olivia Brooks

FREE Resource

The video tutorial covers the sale process in a store, focusing on customer data handling, privacy issues, and the importance of membership numbers for data redundancy. It explains the electronic funds transfer (EFT) process, detailing the interaction between the store and the bank, including approval and confirmation steps. The tutorial also discusses the connection between sales transactions and the store's central database, emphasizing stock and loan details. Finally, it covers the return process, highlighting the role of barcodes and data updates in managing returns efficiently.

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is a membership number crucial in the sale process?

It reduces the need for collecting redundant data.

It helps in identifying the customer's preferences.

It allows customers to receive discounts.

It is used to track customer complaints.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main reason for using a membership card during a sale?

To offer loyalty points

To speed up the transaction process

To ensure customer satisfaction

To provide personalized recommendations

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary purpose of electronic funds transfer (EFT) in a sale?

To transfer funds from the customer's account to the store.

To verify the customer's identity.

To provide customers with a receipt.

To update the store's inventory.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What happens if a transaction is not approved by the bank?

The customer receives a discount.

The transaction is canceled.

The store offers a credit note.

The customer is asked to provide additional details.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of data is updated in the central database during a sale?

Stock and loan details

Employee schedules

Store opening hours

Customer feedback

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT updated in the central database during a sale?

Loan details

Stock details

Member's borrowing history

Customer's personal preferences

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do barcodes assist in the transaction process?

They help in tracking borrowed items.

They are used to verify customer identity.

They update the store's promotional offers.

They provide discounts to customers.

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