Your colleagues are representative of your customers

The video discusses the importance of incorporating the voices of customers and colleagues in organizations to drive innovation and accessibility. It uses Barclays as an example, highlighting how diverse needs can lead to solutions like talking ATMs, which benefit a wide range of users. The video emphasizes the need for organizations to listen to and integrate these voices to foster innovation and better serve their customers.

What new insight or understanding did you gain from this video?

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