Energy Customers Missing Out on Compensation

The transcript discusses a billing error where Aon mistakenly took £600, leading to bailiff letters and compensation. The issue required numerous calls and emails to resolve, involving Scottish Power, EON, and the Energy Ombudsman. In 2011, over 4 million complaints were made to the UK's largest energy suppliers, with 90% unresolved. Ofgem seeks more authority to publish complaints data, highlighting a lack of transparency in the industry.

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