Tom Wujec: Got a wicked problem? First, tell me how you make toast

The video introduces a design exercise using toast-making to help understand and solve complex problems. It explains how systems models with nodes and links reveal mental models and points of view. The exercise involves drawing, using sticky notes, and group collaboration to create systems models. The video highlights the importance of visualization in organizations to solve problems and improve alignment, using examples like Rodale's success. The exercise emphasizes the value of making ideas visible and engaging in iterative processes for clarity.

What new insight or understanding did you gain from this video?