4 Levels of Evaluating Learning

The video discusses the four levels of evaluating learning programs: Level 1 involves gathering learner reactions through feedback. Level 2 assesses what participants have learned using tests, ideally before and after the program. Level 3 evaluates changes in on-the-job behavior, requiring methods to measure desired behaviors. Level 4 examines if the program produces meaningful results like increased customer satisfaction or productivity. As evaluation levels progress, data becomes more useful but harder to collect. Most programs are evaluated at Levels 1 and 2, with a challenge to reach Levels 3 and 4.

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