Adding Value Beyond Your Product or Service

In this Marketing Minute, Bill Carmody emphasizes that the true value you offer customers extends beyond the product or service you sell. He explains that while many focus on their product's features, the real differentiator is the unique value added through delivery, engagement, and follow-up. This unique value is what keeps customers loyal, as products and services can be easily replicated by competitors. Carmody urges viewers to clearly define and communicate the additional value they provide to stand out in the market.

What new insight or understanding did you gain from this video?