The Problem of Nightmare Staff

The video discusses strategies for dealing with difficult employees, emphasizing understanding the root causes of their behavior, which may stem from environmental factors or management style. It highlights the importance of reducing emotional responses and using neutral third parties for feedback. The video outlines creating a measurable action plan to improve performance and stresses the commitment required from both parties. It also covers the process of managing an employee out of the business, including legal considerations and maintaining dignity.

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