The NLP Approach to Rapport Building

The video tutorial explores NLP's approach to building rapport, emphasizing the importance of matching body language, voice, and words. It clarifies misconceptions about Albert Morabian's research on communication, highlighting that body language is not 55% of communication. The tutorial also distinguishes between matching and mirroring, advising against inappropriate mirroring. Finally, it introduces pacing and leading techniques to influence emotional states and improve communication.

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