VOICED : Life made easier through mail delivery

The video discusses the challenges of mail delivery in Rio's favelas, where drug cartels once hindered postal services. With state intervention, modernization has begun, but the official postal service covers only 30% of Rozina, Brazil's largest slum. The 'friendly postman' service fills this gap, delivering to unrecognized streets and homes without numbers. This private company, created by favela residents, serves 8,000 clients for $7 a month, significantly improving their lives. Despite some anger over lacking basic services, the concept is expanding to other slums.

What new insight or understanding did you gain from this video?