Delegation: How to Get People to Do What They Say They Say They Will

The video addresses challenges faced by project managers, particularly when leading teams without direct authority. It emphasizes the importance of influence and listening skills. The speaker shares a three-step process to secure team commitment: identifying the right person, briefing them well, and securing their commitment. A triple commitment strategy is introduced, ensuring team members have the resources, support, and guidance needed. The video also advises treating ambiguous responses as a 'no' and stresses the benefits of effective delegation, which boosts personal effectiveness, team resilience, and motivation.

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