Southwest Airlines Schedule Returns To Relative Normalcy

Southwest Airlines faced significant disruptions, canceling over 13,000 flights due to weather and outdated scheduling systems. Passengers were left stranded, but improvements are underway with fewer cancellations reported. CEO Bob Jordan outlined plans to run a tight schedule, reunite passengers with luggage, and issue refunds. The airline is also working with Transportation Secretary Pete Buttigieg to address the issues and avoid penalties pending a federal investigation.

What new insight or understanding did you gain from this video?