North East Ambulance chief responds to review

The video addresses an organization's apology to four families for past failures in responding to incidents. It acknowledges the bravery of the families and the organization's shortcomings. The organization has conducted a rigorous review of its processes and systems, leading to significant changes and improvements. These include enhanced training, increased transparency, and the introduction of a new team. Investments have been made in hiring additional paramedics and call handlers to improve services.

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