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The video introduces conversational commerce, a concept that integrates voice and text technology to enhance shopping experiences. It demonstrates how this technology works, discusses product range limitations, and explains the business model, which includes a subscription service. The role of AI in automating interactions is highlighted, along with the scalability and data insights for Walmart. The video also covers hiring practices and workforce strategies, emphasizing flexibility. Finally, it addresses audience questions about the business.

What new insight or understanding did you gain from this video?

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