Resolving Conflict

Dr. Forster explains conflict as a disagreement that can escalate if not managed. The video covers identifying the problem as the first step in conflict resolution, emphasizing active listening and speaking. Techniques like maintaining eye contact, avoiding interruptions, and using I-messages are discussed. An example involving kids and a soccer ball illustrates these skills in action. The video encourages empathy and understanding to resolve conflicts effectively.

What new insight or understanding did you gain from this video?