CLEAN: Eurostar disrupted after new breakdown in Channel tunnel

The transcript describes a frustrating travel experience, where individuals are left waiting in the cold for hours without any explanation or refreshments. The situation is exacerbated by previous issues with the service provider. A flight from Prague to London is canceled due to weather, forcing travelers to take an overnight train to Paris, where they are now stuck. The narrative highlights the lack of communication and customer service, leading to dissatisfaction and a vow to avoid the service in the future.

What new insight or understanding did you gain from this video?