Karin Hurt and David Dye - Powerful Phrases for Dealing with Workplace Conflict

David Dive discusses the importance of handling workplace conflict effectively. The video introduces their book, which provides powerful phrases for managing conflict and fostering collaboration. The authors share insights from their research, highlighting the prevalence of workplace conflict and the need for effective communication. They introduce four dimensions of collaboration: connection, clarity, curiosity, and commitment, offering practical phrases for each. The video concludes with advice on addressing conflict and the importance of having conversations to resolve issues.

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