B2B Meets B2C

B2B Meets B2C

Assessment

Interactive Video

Business

University

Hard

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The video discusses the evolving expectations in B2B environments, focusing on how companies like Johnson Controls and Iron Mountain adapt to these changes. It highlights the complexity of B2B compared to B2C, the impact of the pandemic on customer interactions, and the importance of digital experiences. The discussion also covers the need for innovation and predictive modeling to enhance customer satisfaction and maintain competitiveness.

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1.

OPEN ENDED QUESTION

3 mins • 1 pt

What new insight or understanding did you gain from this video?

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