TELEPHONE ENGLISH | How To Sound Professional On The Phone | Business English Lesson

This video tutorial by Anna English covers essential skills for telephone communication in English, focusing on both answering and making calls in a professional setting. It addresses the stress associated with phone conversations, especially for non-native speakers, and provides practical phrases and etiquette for various scenarios, including connecting to specific departments, leaving messages, and handling miscommunication. The tutorial also explains common telephone phrasal verbs, enhancing the viewer's ability to communicate effectively over the phone.

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