New York City Transit's Sarah Meyer on The Future of Your Commute

The video discusses the challenges faced by the MTA in communicating with riders, especially during service changes and the pandemic. It highlights the use of humor to humanize the agency and engage with the public. The potential impact of service cuts and the need for federal funding are addressed, along with plans for modernizing infrastructure. The importance of public-private partnerships and maintaining safety during the pandemic are also explored.

What new insight or understanding did you gain from this video?