UX Design for Web Developers (Video 5)

The video tutorial introduces empathy as a crucial skill in human-centered design, explaining its role in understanding user experiences. It covers techniques like user interviews and observations, and introduces the Do Say Think Feel exercise for empathy mapping. The tutorial emphasizes self-testing and provides a practical exercise using TomFord.com to create empathy maps. It concludes with drawing insights from these exercises to improve user experience design.

What new insight or understanding did you gain from this video?