Total Quality Management

Total Quality Management

Assessment

Interactive Video

Business

University

Hard

Created by

Quizizz Content

FREE Resource

Total Quality Management (TQM) is a strategy aimed at improving company operations by minimizing errors in processes and enhancing the delivery of goods and services. It involves setting standards, mapping processes, and reducing inefficiencies. TQM shares similarities with Six Sigma but was developed earlier by William Dimming. The ultimate goal is to improve customer satisfaction by delivering better products and services.

Read more

1 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

What new insight or understanding did you gain from this video?

Evaluate responses using AI:

OFF