Southwest Says It Expects Normal Operations To Resume Friday

Southwest Airlines has faced significant disruptions, canceling over 17,000 flights due to a winter storm, outdated infrastructure, and aggressive scheduling. Passengers have been stranded, incurring extra costs and emotional distress. The airline plans to resume normal operations soon, but skepticism remains. Challenges include compensating passengers, reuniting them with luggage, and regaining trust from both customers and employees. Despite the promise of fewer cancellations, the impact on passengers' personal lives has been profound.

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