Outsourcing Customer Service: The Rise of Indian Call Centers

The video discusses how British companies outsource their customer service operations to call centers in Bangalore, India. These centers handle numerous customer interactions daily, with staff trained extensively in language and cultural nuances to create an illusion of local service. The training includes understanding regional accents and idioms, aiming to make interactions seamless for British customers. The video also highlights the employment standards and differences between Indian and British call centers.

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