Managing Audience Questions in Your Presentation [inc the Tough Ones!]

This video tutorial provides a four-step process for handling tricky audience questions: listen intently, acknowledge the question, repeat and clarify, and scope the question using the SCOPE method. It also offers techniques for dealing with questions when you don't know the answer, emphasizing the importance of integrity and professionalism in such situations.

What new insight or understanding did you gain from this video?