William and Catherine meeting NHS 111 call centre workers

The video discusses the importance of using the NHS website for reassurance and addressing concerns. It covers the challenges of managing coursework and work shifts, especially for part-time workers. The video also addresses handling anxiety and genetic concerns, emphasizing the need for support and reassurance. Finally, it highlights the clinical capabilities available and the role of knowledge in providing reassurance.

What new insight or understanding did you gain from this video?