Assertiveness - What to Say to be Assertive

The video explores assertive behavior in the workplace, focusing on four scenarios: making requests, saying no, disagreeing, and delivering bad news. It provides practical tips for each scenario, emphasizing the importance of clear communication, respect, and understanding. The video highlights the significance of using respectful language, offering reasons for requests or refusals, and being mindful of cultural norms when delivering bad news.

What new insight or understanding did you gain from this video?

Evaluate responses using AI:

OFF