Healthcare and Customer Satisfaction: Not ALWAYS Mutually Exclusive

The video discusses the challenges faced by patients in dealing with healthcare billing and customer service. It highlights a study comparing health insurance plans, showing that provider-offered plans often have higher quality ratings than insurer-offered ones. The video explains how to identify these plans and discusses the financial implications and trends in the healthcare market. It concludes with a call to support the show through donations.

What new insight or understanding did you gain from this video?

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